MOVE-IN

• Another important component of a resident retention program is an established move-in policy. This is especially important if a number of moves occur in the same building on the same day. A smooth move-in procedure will create a good impression for new residents and guarantee fewer management problems later. Keep the following tips in mind:
• Require new residents to let you know the date and approximate time of move-in so that you can be on hand to welcome them and coordinate elevator use if applicable
• Be present at move-in to give whatever assistance is needed, explain procedures and answers questions, arrange for a tour of premises, make not of any necessary adjustments or shortcomings, and explain how and when corrections will be made. For markets in which English is commonly a second language, consider hiring a translator to assist you with communications during move-in
• Use checklist before the move-in itself to keep track of last-minute items. The apartment should be given a final inspection—- the temperature should be set to a comfortable level, all keys should be ready, the resident’s name should be on the mailbox, and the storage locker or facility should be clean and secured
• CHECKLIST: TOPICS FOR MOVE-IN ORIENTATION
  • Key or access codes
  • Mail delivery
  • Parking
  • Maintenance
  • Utilities
  • Waste disposal
  • Emergency/ evacuation procedures
  • Building rules and regulations
  • 24 hour emergency maintenance stipulation
  • Owner’s and resident’s responsibilities
  • Rent collection policies
  • Bingo or game nights
  • Art displays
  • Periodic windshield cleanings, car washes, and wiper fluid refills
  • Anniversary gifts
  • Flowers and card